Refund policy

Return & Refund Policy

At SmartBuzz, we want our customers to have a clear and transparent shopping experience. Please carefully review our Return, Replacement and Refund Policy before placing an order.

By placing an order on mysmartbuzz.com, you acknowledge and agree to the terms mentioned below.

1. No General Returns After Delivery

Once a product has been successfully delivered, we do not accept general returns or exchanges for reasons such as:

  • Change of mind

  • No longer needing the product

  • Personal preference

  • Ordering the wrong product

  • Ordering the wrong size, colour, model or variant

  • Not liking the product after delivery

Customers are requested to carefully review the product description, specifications, size, colour, variant and other relevant information before completing their purchase.

However, eligible claims relating to damaged, defective, incorrect or missing products/items may be considered for refund or replacement in accordance with this policy.

2. Damaged or Defective Products

If your product arrives damaged or defective, you must notify SmartBuzz within 48 hours of delivery.

To process the claim, a clear, continuous and unedited unboxing video is mandatory.

The unboxing video must:

  • Start before the package is opened.

  • Clearly show the unopened outer packaging.

  • Show the shipping package/label where visible.

  • Show the complete unboxing process.

  • Clearly show all products, accessories and contents received.

  • Clearly show the damage or defect being reported.

  • Be continuous and unedited.

Customers may also be requested to provide clear photographs of the product and packaging.

Claims without an adequate unboxing video or claims submitted after the applicable 48-hour reporting period may not be accepted.

3. Incorrect Product Received

If you receive a product, model, colour, variant or item different from what you ordered, you must notify SmartBuzz within 48 hours of delivery.

A clear, continuous and unedited unboxing video showing the package and incorrect product is required for verification.

Once the issue has been confirmed, SmartBuzz may provide:

  • A replacement with the correct product; or

  • A refund if a replacement is unavailable.

4. Missing Products, Parts or Accessories

If any product, quantity, accessory, component or item is missing from your order, you must notify SmartBuzz within 48 hours of delivery.

A clear, continuous and unedited unboxing video showing the complete package and all items received is mandatory for verification.

Once the claim has been verified:

  • We may arrange to provide the missing item or component; or

  • If we are unable to fulfil the missing item, an appropriate refund will be issued for the missing product/item.

5. Mandatory Unboxing Video Requirement

Customers are strongly advised to record the complete unboxing of every SmartBuzz order.

For damaged, defective, incorrect or missing-item claims, the unboxing video must be:

Clear • Continuous • Unedited • Recorded before the package is opened

The video should clearly show:

  • Outer packaging

  • Opening of the package

  • All products and contents received

  • Condition of the product

  • Any damage, defect, incorrect item or missing component

Without sufficient supporting evidence, SmartBuzz may not be able to approve the refund or replacement request.

6. Timeframe for Reporting Issues

Customers must notify SmartBuzz of any:

  • Damaged product

  • Defective product

  • Incorrect product

  • Missing product

  • Missing accessory/component

within 48 hours of delivery.

The required unboxing video and supporting evidence should also be submitted within the applicable reporting period.

Claims submitted after the 48-hour window may not be accepted.

7. Refund or Replacement

Once the reported issue has been reviewed and confirmed, SmartBuzz may provide a:

  • Replacement

  • Full refund

  • Partial refund

The resolution will depend on:

  • Nature of the issue

  • Verification of the claim

  • Product condition

  • Availability of replacement stock

  • Resolution communicated during the approval process

Damaged or Defective Products

Once the damage or defect has been verified through the required unboxing video and supporting information, SmartBuzz may provide:

  • Full refund

  • Partial refund

  • Replacement

Incorrect Products

Once verified, SmartBuzz may:

  • Replace the incorrect product with the correct product; or

  • Issue a refund if the replacement is unavailable.

Missing Items

If a missing item is confirmed:

  • We may arrange fulfilment of the missing item; or

  • If fulfilment is not possible, a refund will be issued for the missing item.

8. Return Shipping

If a return request is approved and the product needs to be physically returned, the customer will be responsible for returning the product using a reliable courier service with valid tracking, unless SmartBuzz specifically communicates otherwise.

Customers must not return a product before receiving return approval and instructions from SmartBuzz.

Once the returned product is received and inspected, we will proceed with the refund or replacement previously approved.

Unauthorized returns sent without prior approval may not be accepted.

Customers should retain the courier receipt and tracking details until the return process is completed.

9. Condition of Returned Products

Where an approved product needs to be physically returned, it should be returned with all applicable:

  • Original accessories

  • Components

  • Manuals

  • Packaging

  • Tags

  • Labels

  • Free items supplied with the product

A return/refund request may be rejected if:

  • The product has been damaged by the customer.

  • The product has been misused.

  • The product has been altered or modified.

  • Parts or accessories are missing.

  • Serial numbers, labels or warranty seals have been removed or altered.

  • The product is materially different from the condition in which it was delivered.

10. Non-Returnable Products

Certain products are not eligible for general return, refund or exchange for reasons including hygiene, health, safety, consumable nature, personalization or product integrity.

These may include the following categories.

Personal Care & Hygiene

  • Personal hygiene products

  • Grooming products once opened or used

  • Oral-care products

  • Sanitary or intimate-use products

  • Hygiene-sensitive personal-use products

Beauty & Cosmetics

  • Cosmetics once opened, used or seal broken

  • Skincare products once opened

  • Hair-care products once opened

  • Fragrances or perfumes once opened, where applicable

Health & Wellness

  • Personal-use health products

  • Wellness products

  • Health-related consumables

  • Products involving direct body contact where hygiene may be compromised after opening

Baby Care

  • Baby feeding products once opened

  • Baby hygiene products

  • Personal-use baby-care items where hygiene or safety may be affected after opening

Food, Consumables & Perishable Goods

  • Food products

  • Edible products

  • Consumables

  • Perishable goods

  • Products with limited shelf life

Innerwear & Hygiene-Sensitive Wearables

  • Innerwear

  • Undergarments

  • Similar hygiene-sensitive wearable products

  • Certain socks or related items where applicable

Customized or Personalized Products

  • Personalized products

  • Custom-made products

  • Made-to-order products

Digital Products

  • Digital downloads

  • Downloadable files

  • Digital-access products once delivered, downloaded or accessed

Sealed Products

Products supplied with hygiene, security or tamper-proof seals may become non-returnable once the seal has been broken, where applicable.

Products Specifically Marked Non-Returnable

Any product clearly marked “Non-Returnable” on its product page will not be eligible for a general return or exchange.

Certain products may also be marked “Replacement Only”, in which case the resolution will follow the conditions displayed on the relevant product page.

11. Used, Opened or Customer-Damaged Products

Products that have been:

  • Used beyond what is reasonably necessary to identify a defect

  • Damaged by the customer

  • Altered or modified

  • Improperly handled

  • Tampered with

are generally not eligible for return or refund.

However, opening a product solely for reasonable inspection or to identify a genuine damage or defect will not automatically invalidate an otherwise eligible claim.

12. Refund Eligibility

Refunds may be issued in the following circumstances after verification and approval:

Damaged or Defective Products

After confirming the damage or defect through the mandatory unboxing video and supporting evidence, SmartBuzz may issue a:

  • Full refund

  • Partial refund

  • Replacement

Incorrect Products

If the incorrect product is verified and a replacement cannot be provided, a refund may be issued.

Missing Items

If we are unable to fulfil a confirmed missing item, SmartBuzz will issue an appropriate refund for the missing item.

All refunds remain subject to review and approval by the SmartBuzz Customer Support Team.

13. Refund Approval

All refund requests are subject to verification and approval by our customer support team.

Customers may be required to provide:

  • Order number

  • Order details

  • Clear unboxing video

  • Photographs

  • Description of the problem

  • Any additional information reasonably required to verify the claim

Customers will be notified by email once their refund request has been approved.

14. Refund Method

For prepaid orders, refunds will generally be credited to the original payment method or payment source used for the purchase, wherever technically possible.

For Cash on Delivery (COD) orders, customers may be required to provide verified:

  • Bank account details; or

  • UPI details

for processing the refund.

The customer's bank, UPI provider, card issuer or payment provider may require additional time after SmartBuzz has initiated the refund for the amount to appear in the customer's account.

15. Refund Timeline Policy

We are committed to making the refund process as clear and timely as possible. The following terms apply to approved refunds.

1. Refund Approval

  • All refund requests are subject to review and approval by the SmartBuzz Customer Support Team.

  • Customers may be required to provide order details, unboxing video, photographs or other supporting information.

  • Customers will be notified via email once their refund request has been approved.

2. Refund Processing Time

  • Once approved, the refund will normally be processed within 7 working days.

  • For prepaid orders, refunds will generally be credited to the original payment method or payment source used for the purchase.

  • For COD orders, customers may be required to provide verified bank account or UPI details.

  • Banks, card issuers, UPI providers or payment gateways may take additional time to reflect the refund after it has been initiated by SmartBuzz.

3. Notifications

Customers will receive email notifications at relevant stages of the refund process, which may include:

  • Refund approval

  • Additional verification request

  • Refund processing

  • Refund completion

4. Exceptions

In rare cases where additional:

  • Information

  • Verification

  • Return inspection

  • Supplier confirmation

  • Banking verification

  • Payment-provider processing

is required, the refund process may extend beyond 7 working days.

In such cases, customers will be informed about the delay.

16. Contact Us

If you have any questions or wish to initiate an eligible return, replacement or refund request, please contact our customer support team.

Email: smartdrop006@gmail.com

When contacting us regarding an order issue, please provide:

  • Your order number

  • Order details

  • Description of the issue

  • Mandatory unboxing video, where applicable

  • Relevant photographs, where applicable

For damaged, defective, incorrect or missing-product claims, please contact us within 48 hours of delivery so that we can review and process your request efficiently.

Additional return and cancellation information

Product-specific eligibility: Not every product is returnable. Eligibility depends on the nature of the product and the conditions stated on its product page, together with the policy above. Please review these details before ordering, or contact us if you are unsure.

Return courier costs: Smartbuzz covers the return courier cost for approved returns. For clarity, the customer responsibility described in Section 8 concerns following the approved return instructions; it does not require the customer to bear the approved return courier cost. Contact us before sending the product back so we can confirm the return address and courier arrangements or reimbursement instructions. Keep the courier receipt and tracking details.

Cancellation before dispatch: Eligibility depends on the product and its processing stage. Email smartdrop006@gmail.com with your order number as soon as possible. Cancellation is confirmed only after Smartbuzz has reviewed the order and replied.

Product-specific return restrictions do not limit any rights or remedies available under applicable consumer law for defective, damaged, incorrect or misdescribed goods.